Responsible for attending to the needs of guests, especially during check-in and check-out.

• Providing information to guests about hotel policies, services and amenities.

• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).

• Selling rooms to “walk-in” customers.

• Entering/changing reservation information on the computer system.

• Posting charges to guest accounts.

• Processing payments from guests.

• Making necessary corrections to guest accounts.

• Informing housekeeping department about room status/availability.

• Listening for and responding to guest complaints.

• Operating hotel switchboard or PBX.

• Cleaning the front desk area.

• Maintaining daily logs.

• Balancing shift work and cash drawers.