Guest Services Representative

Description : 
Responsible for attending to the needs of guests, especially during check-in and check-out. 

Job Functions :
• Providing information to guests about hotel policies, services and amenities. 
• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.). 
• Selling rooms to “walk-in” customers. 
• Entering/changing reservation information on the computer system. 
• Posting charges to guest accounts. 
• Processing payments from guests. 
• Making necessary corrections to guest accounts. 
• Informing housekeeping department about room status/availability. 
• Listening for and responding to guest complaints. 
• Operating hotel switchboard or PBX. 
• Cleaning the front desk area. 
• Maintaining daily logs. 
• Balancing shift work and cash drawers.